Product leader and collaborator who ships seriously successful products
Key Achievements
Rebuilt Core Airline Operations Platform at Enterprise Scale
Led product strategy and delivery for a multi-year transformation replacing fragmented legacy systems across a 13,500-employee operation
Reduced error management time by 85%
Consolidated 8 systems into one unified platform
Improved reporting efficiency by 65%
Shifted Product Strategy from Assumptions to Insight
Identified a misaligned solution and redirected the team toward the real problem through focused discovery.
Replaced assumption-driven direction with insights from support data, user cohorts, and research
Partnered with engineering to assess effort and long-term system impact
Reduced support call volume and improved user feedback
Turned an engineering-led org into a user-centered product machine
Scaled team from 15 → 63 while embedding product thinking into planning, workshops, and day-to-day execution
Built lightweight product systems — intake, research loops, and workshops — that made user insight part of how decisions get made
Translated product thinking into plain language and built self-serve tools that helped teams know when and how to engage
Owning ambiguity, aligning teams, driving outcomes
I make sense of complexity and turn it into clear direction. Then I help teams execute and deliver results that actually move the business forward.
Experienced in scaling products across SaaS optimization, hypergrowth, and enterprise environments
From SaaS platforms with 60,000+ users to hypergrowth from 0 to $160 million, to enterprise scale from $6 billion to $14 billion and 23,000 to 36,0000 employees. I know how to navigate complexity and deliver results at every stage of growth.
“Olga has been a great systems thinker on our team”
Jill Reed, Alaska Airlines manager